FAQ
The questions we get most — answered here so you can shop and stop wondering.
Shipping
When will my order ship? In-stock orders ship within 1–2 business days from a US fulfillment center. You'll get a tracking email the moment the label prints.
How long does delivery take? Ground service, 2–5 business days to most US addresses. Rural, Alaska, and Hawaii can be 5–8.
How much is shipping? Free on US orders over $45. Under $45, a flat ground rate calculated at checkout.
Do you ship internationally? Not yet.
Returns & refunds
What's your return window? 30 days on unopened items. Email contact@homefolk.us with your order number and we'll send a prepaid label.
What if a product arrives damaged? Defective or damaged on us, always. Photo of the item + order number and we'll ship a replacement same day.
Are refill packs returnable? Yes, if unopened. Once the seal is broken we can't accept them back.
Products & ingredients
What are your formulas made of? Plant-based actives first — corn-derived surfactants, essential oil isolates (cedar, peppermint, lemongrass), mineral desiccants (calcium chloride, silica). When we use a synthetic, we say so on the label.
Are your products pet-safe? The NaturalGuard Pet-Safe Powder is formulated for use around cats and dogs. Other NaturalGuard products should be applied out of pet reach until dry. Every label has a specific pet-safety note.
Are your products septic-safe? All CleanTab tablets are septic-safe when used as directed.
Where are your products made? Every SKU is bottled or packed in the United States, with named US suppliers listed on the label.
Moisture control
How often should I change a Drybox? The 16 oz tub and refills last ~45 days in typical closet humidity. The XL basement lasts ~90 days. Higher humidity shortens the life.
What humidity level should I aim for? 40–55% RH keeps most homes comfortable and prevents mold. Use the Humidity Monitor Card to check.
Natural pest
How long does the perimeter barrier last? ~30 days outdoors depending on rain. Reapply after heavy weather.
Will indoor sachets stain fabric? No — the sachets are dry, sealed, and safe on cotton, wool, and synthetics.
Cleaning tablets
How does a tablet make a bottle of cleaner? Drop one tab into a spray bottle, add 16 oz of warm tap water, wait 30 seconds. That's it.
Can I use my existing spray bottle? Yes — that's the point. We ship you the concentrate, not the plastic.
Account & orders
Do I need an account to order? No. Guest checkout is available.
Can I change my order after placing it? Email us within 2 hours of ordering. Once fulfillment starts we can't modify it.
Still need help?
Email contact@homefolk.us or use the Contact page.