Refund Policy

We want you to keep only what works for your home. If a Homefolk product doesn't perform, or arrives damaged, we'll make it right. This policy sits alongside our Return Policy, which explains how to physically send an item back.

1. When you're eligible for a refund

• Unopened products, returned within 30 days of the delivery date, are refunded in full to the original payment method.
• Defective or damaged products are refunded in full, including original shipping, at any time within 60 days of delivery.
• Opened chemical products (moisture, pest, and cleaning liquids) are eligible for a partial refund of 50% of the item price, in line with US retail safety practice for opened household chemicals. This does not apply to defects.

2. How to request a refund

Email contact@homefolk.us with your order number and the reason for the refund. For defective or damaged items, please include a photo of the product and the packaging. We'll reply within one business day with next steps.

3. When you'll see the refund

Once we've received the returned item (or, for defects, once we've reviewed your photos), we'll issue the refund within 3 business days. It typically appears on your statement within 7–10 business days, depending on your card issuer.

4. Non-refundable items

• Original shipping charges, unless the return is a result of our error.
• Gift cards.
• Items marked "final sale" at the time of purchase.
• Custom or bulk orders (10+ units of the same SKU) confirmed in writing.

5. Refund method

Refunds are always issued to the original payment method. We can't refund to a different card or account.

6. Late or missing refunds

If more than 10 business days have passed since we confirmed your refund and you haven't seen it on your statement, please write to us. We'll investigate on our end and stay with you until it's resolved.

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