Return Policy

You have 30 days from the date of delivery to return an item to Homefolk. Because we sell household chemicals, we do have safety-based rules about which items can come back.

1. What can be returned

• Unopened products, in original packaging, within 30 days of delivery.
• Defective or damaged items, opened or not, within 60 days — see our Refund Policy.

2. What can't be returned

• Opened liquid or aerosol products (moisture, pest, cleaning) that are not defective — US carriers restrict return shipment of opened household chemicals.
• Items purchased more than 30 days ago.
• Custom or bulk orders (10+ units of the same SKU) confirmed in writing.
• Gift cards.

3. How to start a return

1. Email contact@homefolk.us with your order number and the item you'd like to return.
2. We'll reply within one business day with a prepaid return label (for orders shipped within the contiguous US) and a short instruction sheet.
3. Pack the item in its original packaging where possible, or a sturdy box with padding. Include the packing slip inside.
4. Drop the package at any post office or authorized carrier point. Keep the receipt until your refund is confirmed.

4. Return shipping

Return shipping is free within the contiguous US for eligible returns. Alaska, Hawaii, and international returns are at the customer's cost unless the item is defective or was shipped in error.

5. Exchanges

For the fastest exchange, place a new order for the item you want and return the original for a refund. Ask us for an exchange coupon by email — we'll waive the shipping on the replacement.

6. Refund timeline

Refunds are issued within 3 business days of us receiving the returned item, and typically appear on your statement within 7–10 business days after that.

7. Damaged in transit

If a package arrives visibly damaged, please photograph the box before opening if you can, and write to us within 7 days of delivery. We'll replace or refund at no cost.

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