Shipping Policy

This Shipping Policy explains how, when, and where Homefolk LLC ("Homefolk", "we", "us", "our") ships the products you order from homefolk.us, and the rules that govern delivery. It is issued in accordance with the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435) and applicable U.S. Department of Transportation (DOT) shipping regulations for consumer commodities (49 C.F.R. Parts 171–180).

1. Order processing

• Orders placed before 12:00 PM Central Time on a U.S. business day are typically processed and handed to the carrier the same day.
• Orders placed after 12:00 PM CT, on weekends, or on U.S. federal holidays are processed on the next business day.
• You will receive an order confirmation email at the address you provided at checkout. When your order ships, you will receive a second email with a tracking number and a link to follow the shipment.
• Under the FTC Mail Order Rule, if we are unable to ship within 30 days of receiving your order and did not disclose a longer time at checkout, we will notify you and offer either a revised shipping date or a full refund, as required by 16 C.F.R. § 435.2.

2. Where we ship

We currently ship to all 50 U.S. states, the District of Columbia, U.S. territories (Puerto Rico, U.S. Virgin Islands, Guam), and APO/FPO/DPO military addresses. We do not ship internationally at this time — sign up for our newsletter to be notified when international shipping opens.

P.O. Box addresses are accepted for non-liquid items (Drybox tubs, sachets, CleanTab boxes, Humidity Monitor Cards). Liquid or aerosolized products cannot be delivered to P.O. Boxes and require a street address.

3. Shipping methods, rates & estimated delivery times

The following estimates are based on business days after processing, not calendar days.

4. Sales tax

Applicable state and local sales tax is calculated at checkout based on the shipping address and current U.S. state economic-nexus rules following South Dakota v. Wayfair, Inc. (2018).

5. Regulated products & carrier restrictions

Homefolk products are classified as consumer commodities and are shipped under the U.S. DOT Hazardous Materials Regulations exception for limited-quantity consumer goods (49 C.F.R. § 173.150(f) & § 173.156).

• Ground shipment only: NaturalGuard Mosquito Defense concentrate and NaturalGuard Perimeter Barrier contain essential-oil actives and are shipped by ground transportation only.
• State restrictions: Some U.S. states restrict certain pesticide and repellent formulations. If any item you order cannot be shipped to your state, we will notify you and refund the unshippable item in full.

6. Tracking your order

Once your order ships, use the tracking link in your shipping-confirmation email or contact us at contact@homefolk.us with your order number.

7. Lost, delayed, or damaged shipments

• Delayed: If tracking has not updated in more than 5 U.S. business days, email contact@homefolk.us. If the package cannot be located within 10 business days of the last scan, we will resend or refund your order at your choice.
• Damaged in transit: Photograph the outer box before opening if possible, and contact us within 7 days of delivery. Damaged items are replaced or refunded at no cost, including original shipping.
• Lost after delivery: File a claim with the carrier first and contact us. Homefolk is not liable for theft after confirmed delivery but will help you seek reimbursement.

8. Address changes, refusals & undeliverable packages

• Address changes: Contact us within 12 hours of placing your order.
• Refused shipments: If you refuse a shipment, we will refund the item price less the original outbound shipping cost and any return-to-sender charge.
• Undeliverable addresses: If the carrier returns a package as undeliverable, we will contact you to arrange re-shipment. Additional shipping charges may apply.

9. Free shipping thresholds

Free standard ground shipping is offered on qualifying orders that total $45 or more in merchandise (before tax) shipped to a single contiguous-U.S. address.

10. Returns & refunds

See our separate Return Policy and Refund Policy, both of which form part of these terms.

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